All reservation or request will be replied within 24 hours if the time zone is different or within the same day if the time zone is the same as ours.

To Reconfirm The Booking
All confirmed booking shall be guaranteed with your valid credit card details
• Credit card number
• Card holder name
• Expiration date
• Bank name of the card
• Passport number
• Birth day
• 3 last digits number written on the back cover of visa / master card
• 4 digits number written on the front top cover of Amex

Payment Procedures
• Your credit card is used to guarantee the reservation and will be charged if there is any cancellation.
• Payment will be collected upon arrival in Bali if you have arrival transfer or book the arrival transfer with us or   a day after check in at the hotel.
• All payment by credit card will be converted into local currency using the exchange rate on the date billing.
• A 2.5% credit card fee will be applied for credit card payment.
• We do accept cash in US Dollars and Euro.

Arrival and Departure Transfers
Car rental and airport transfers are available upon request.

To Cancel or Amend The Booking
Please use the previous correspondence to cancel the booking or to amend the booking. Cancellation penalty will be applied based on our cancellation policy.

Cancellation Booking
The basic cancellation policies when using our services are as below:
• During Normal Season
  One night room charge will be applied for any cancellation within 14 days prior to the arrival date.
• During July, August
  One night room charge will be applied for any cancellation within 30 days prior to the arrival date.
• During 20 December - 5 January
  One night room charge will be applied for any cancellation within 45 days prior to the arrival date.

Hotel Voucher
All hotel vouchers will be sent to the hotel directly. If you need the copy of the voucher, please let us know the fax number or we will email you the copy.